退款政策

Return and Exchange Policy

Thank you for choosing Sportential!

To ensure your satisfaction, we've outlined our return and exchange policy below.

Eligible Returns and Exchanges

We'll gladly exchange items that are defective or damaged upon receipt.

Ineligible Returns

The following items are not eligible for return or exchange:

• Food, services, and customized products
• Items that have been opened, used, or worn
• Items with damage, stains, odors, or defects
• Items with missing or damaged parts
• Items with removed tags or labels

Return Process

1. Contact Us: Reach out to our customer service team via WhatsApp at (+852) 5702 8441.
2. Provide Information:
   • Order confirmation email
   • Your contact information
   • A brief description of the defect
   • Photos of the defective item

Please Note:

• Original Shipping Costs: We are unable to refund original shipping costs.
• Processing Time: Please allow 7-10 business days for your return to be processed and refunded.
• Sportential's Right to Refuse: We reserve the right to refuse returns that do not comply with our policy.

If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team.